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When Saving in Personal Address Book, Popup Is Shown With "An error occured while saving the contact" (Doc ID 1674582.1)

Last updated on DECEMBER 22, 2017

Applies to:

Oracle Communications Convergence - Version 2.0 to 2.0 [Release 2.0]
Information in this document applies to any platform.


When making change to a Personal Address Book entry, the user gets an error:

An error occured while saving the contact.

The LDAP access log shows:

[02/Dec/2013:18:57:09 +0000] conn=192 op=83 msgId=326 - MOD dn="piEntryID=e142b497cb766,piPStoreOwner=jdoe,,o=PiServerDb"
[02/Dec/2013:18:57:09 +0000] conn=192 op=83 msgId=326 - RESULT err=16 tag=103 nentries=0 etime=0

The LDAP errors log shows:

[02/Dec/2013:18:57:09 +0000] - ERROR<5399> - Entry - conn=-1 op=-1 msgId=-1 - Entry error occurred while removing attribute values. Could not find value 0 for attribute homePostalCode (No such attribute).



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