My Oracle Support Banner

Threading Problem In C1-USGDF If Bill Has Multiple Bill Segments (Doc ID 1675309.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 to 2.3.1 [Release 2.3]
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
CCB/CC&B - Oracle Utilities Customer Care and Billing

On : 2.3.1 version, BI - Billing

ACTUAL BEHAVIOR
---------------
As with most of the entities related to an account (e.g. bills, payments), the first 5 digits of the ID is inherited from the first 5 digits of the Account ID.
This helps when running various batch jobs multi-threaded as the entities are not split and processed by different threads.
With the introduction of Usage entity, the ID is not inherited from the Account ID. When running C1-USGDF multi-threaded, this means we could be processing different usages for the same account at the same time. This can cause issues related to concurrency.

EXPECTED BEHAVIOR
-----------------------
Usage Id should follow the same pattern as other entity ids to avoid threading issues.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup a CCB-MDM account.
2. Generate a usage request.
3. Check the Usage Id. It is not generated as partial parent key.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot this can cause issues related to concurrency.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.