Frequently Asked Questions on MSS Trouble Management Module Implementation
(Doc ID 1675632.1)
Last updated on APRIL 07, 2022
Applies to:
Oracle Communications MetaSolv Solution - Version 6.0.15 and laterInformation in this document applies to any platform.
Trouble Management needs to be active in MSS Software Options.
Reviewed for currency on 5/25/2017.
Purpose
The article is intended to collect questions placed on the implementation of the Trouble Management Module in MetaSolv Solution application.
It will be updated as more question come from the field.
Questions and Answers
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Purpose |
| Questions and Answers |
| 1. Can the Ticket Detail tab in new tickets be edited ? |
| 2. Is there a Responsible for an event in a Trouble Ticket ? |
| 3. How can I associate two different tickets? |
| 4. Trouble Management API FAQ |
| References |