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Frequently Asked Questions on MSS Trouble Management Module Implementation (Doc ID 1675632.1)

Last updated on SEPTEMBER 10, 2019

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.
Trouble Management needs to be active in MSS Software Options.
Reviewed for currency on 5/25/2017.

Purpose

The article is intended to collect questions placed on the implementation of the Trouble Management Module in MetaSolv Solution application.

It will be updated as more question come from the field. 

Questions and Answers

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In this Document
Purpose
Questions and Answers
 1. Can the Ticket Detail tab in new tickets be edited ?
 2. Is there a Responsible for an event in a Trouble Ticket ?
 3. How to configure MSS to send an email when a specific activity is started inside a Trouble Ticket flow ?
 4. How can I associate two different tickets?
 5. Trouble Management API FAQ
References

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