CM Intermittently Core Dump When CC Refresh Account After Subscription Transfer

(Doc ID 1675969.1)

Last updated on JUNE 04, 2014

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On BRM 7.5.0.6.0 version, Subscription Management

CM core when CC tries to refresh an account after subscription transfer.

When a subscription is transferred from account A to account B and when Account A is refreshed from CC, CM intermittently generates core. Since core is generated the custom CC refreshes the screen and does not show any other subscription attached with the account (if any).  CC also repeatedly prompts the user for password for re-login

ERROR reported from cm pinlog :


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
user experience with CC is impacted and has to login again each time.

Cause

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