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Notification Is Not Delivered to Users With Email Address That Is Not Using Company Email Due to Restriction Configured in the Mail Server (Doc ID 1676824.1)

Last updated on JULY 16, 2021

Applies to:

Oracle Agile PLM Framework - Version 9.3.1.2 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior

Notification is not delivered to users with email address that is not using company email.

Expected Behavior

Notification to be delivered to all users

Facts

Issue is reproducible only on customer's environment


Steps

The issue can be reproduced at will with the following steps:
1. Configure user's email address to an address that is using company email (i.e. username@<DOMAIN_NAME1>)
2. Configure user's secondary email address to an address that is not using company email (i.e. username@<DOMAIN_NAME2>)
3. Send notification to user
4. User receives email send to company email, but not to the one send to secondary email.



Cause

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In this Document
Symptoms
Cause
Solution


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