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Oracle ATG Commerce Version 10.x Premier And Extended Support Periods Ended (Doc ID 1677463.1)

Last updated on NOVEMBER 04, 2019

Applies to:

ATG Outreach - Version 10.0 to 10.1.2 [Release 10]
Oracle ATG Web Commerce Search - Version 10.0 to 10.2.0.5 [Release 10]
Oracle ATG Web Knowledge Manager Self-Service - Version 10.0 to 10.1.2 [Release 10]
Oracle Commerce Service Center - Version 10.0 to 10.2.0.5 [Release 10]
Oracle ATG Web Knowledge Manager - Version 10.0 to 10.1.2 [Release 10]
Information in this document applies to any platform.

Details

Premier And Extended Support Period Ended.

The Premier Support period for all 10.x versions of the Oracle ATG Web Commerce product suite ended as of December 31, 2015and the Extended Support period ended as of December 31, 2018.  This covers all point versions of 10.x including:

This notice applies to the following products in the 10.2.x code line whose terminal patchset is 10.2.0.5:
  • Oracle Commerce Merchandising (also known as Oracle ATG Web Commerce Merchandising)
  • Oracle Commerce Platform (also known as Oracle ATG Web Commerce)
  • Oracle Commerce Service Center (also known as Oracle ATG Web Commerce Service Center (CSC))
  • Oracle ATG Web Commerce Search

This notice applies to the following products whose terminal patchset is 10.1.2:

  • ATG Campaign Optimizer
  • Oracle ATG Web Knowledge Manager Self-Service
  • Oracle ATG Web Knowledge Manager
  • ATG Outreach
All customers are entitled to lifetime Sustaining Support per Oracle's Lifetime Support Policies. Under Sustaining Support, customers are entitled to open service requests and access any knowledge articles, documentation, and approved fixes, but Oracle will no longer provide new fixes or update 3rd party certifications. All Sustaining Support is done on a "reasonable efforts" basis with no guarantee of problem resolution. Customers maintain the right to upgrade as long as they are current on their support and maintenance contract.

Sustaining Support Limitations

Under Sustaining Support, Oracle ATG 10.x is subject to the following limitations:

Oracle recommends that any customer electing to remain on Oracle ATG 10.x products:

 Support Policy References

Please refer to the Oracle Technical Support Policies and Oracle's Lifetime Support Policies documents for additional information.

 

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In this Document
Details
 Premier And Extended Support Period Ended.
 Sustaining Support Limitations
  Support Policy References
Actions
Contacts
References

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