Buttons In Gantt Chart Are Missing When Using SSO (Doc ID 1678947.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.1.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to open the Gantt Chart and the user is logged into Agile using SSO
the following error occurs.

ERROR
-----------------------
java.io.IOException: failed to load image contents
at javax.swing.ImageIcon.writeObject(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at java.io.ObjectStreamClass.invokeWriteObject(Unknown Source)
at java.io.ObjectOutputStream.writeSerialData(Unknown Source)
at java.io.ObjectOutputStream.writeOrdinaryObject(Unknown Source)
at java.io.ObjectOutputStream.writeObject0(Unknown Source)
at java.io.ObjectOutputStream.writeObject(Unknown Source)
at java.util.HashMap.writeObject(Unknown Source)
at sun.reflect.GeneratedMethodAccessor9.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at java.io.ObjectStreamClass.invokeWriteObject(Unknown Source)
at java.io.ObjectOutputStream.writeSerialData(Unknown Source)
at java.io.ObjectOutputStream.writeOrdinaryObject(Unknown Source)
at java.io.ObjectOutputStream.writeObject0(Unknown Source)
at java.io.ObjectOutputStream.defaultWriteFields(Unknown Source)
at java.io.ObjectOutputStream.writeSerialData(Unknown Source)
at java.io.ObjectOutputStream.writeOrdinaryObject(Unknown Source)
at java.io.ObjectOutputStream.writeObject0(Unknown Source)
at java.io.ObjectOutputStream.writeObject(Unknown Source)
at com.agile.ui.gantt.utils.GanttUtils.writeObject(GanttUtils.java:5265)
at com.agile.ui.gantt.utils.GanttUtils$8.run(GanttUtils.java:4302)

The Gantt Chart buttons are missing

WHAT IS WORKING
-------------------------
Same user can see the buttons in the Gantt Chart if not logged into Agile using SSO


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Agile using SSO
2. Open Project > Detailed View
3. Click Gantt Chart


Cause

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