XER Import Hangs During " Cleaning up Assignments..." Phase (Doc ID 1679059.1)

Last updated on NOVEMBER 04, 2016

Applies to:

Primavera P6 Professional Project Management - Version 7.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 7.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to import an XER file, the following event code occurs:

EVENT CODE
----------------

Event Code: AVAA0-XXXX-X
Message:
Access violation at address XXXXX in module 'PM.exe'. Read of address XXXXX

Context:
1: TfrmWizImport.wizImportFinish
2: TfrmWizImport.wizImportBeforeShowPage
3: TfrmWizImport.RunImportWizard
4: TDevxMainForm.actFileImportExecute
5: TCFormManager.SetToolbar
6: TDevxMainForm.BeforeFormShow
7: TfrmLogin.FormCreate

The AVAA0 event code and "address" numbers reported in the event code message can vary.

ADDITIONAL
---------------
The import freezes at 60% on the "Cleaning up Assignments" step and does not proceed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to import an XER file via P6 Professional.
2. Observe an AVAA0 event code message.
3. Observe a P6 Professional window that is frozen at 60% on the "Cleaning up Assignments" step.

Cause

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