With Option "Login with groups minimized" Enabled on Firefox, Nothing is Displayed When Opening IM Roster (Doc ID 1679933.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Communications Convergence - Version 3.0.0.0.0 and later
Information in this document applies to any platform.

Symptoms

With the Instant Messaging in Convergence 3, you have the option to minimize the groups of your buddy list (or roster), that means the groups are not expanded with buddies when expanded.

But on Firefox there is an issue displaying the buddy list when having set this option.

You can set this option with the following steps:

  1. Goto 'Options' tab and select 'Instant Messaging'.
  2. Check the option 'Login with Groups minimized' under Groups.
  3. Click on 'Save Preferences' to save the option.
  4. Sign out the user and login back .

When having set this option, you cannot see any buddy or group in your roster.

Cause

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