Scheduler / TPW is crashing with SIGSEGV fatal error

(Doc ID 1681682.1)

Last updated on FEBRUARY 01, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0 and later
Oracle Real-Time Scheduler - Version 2.1.0 and later
Information in this document applies to any platform.

Symptoms

The following errors are observe in the threadpoolworker logs after a Scheduler crash.

-  2014-04-07 00:45:16,678 [WEST:SchedulerManager] INFO  (scheduler.process.SchedulerManagerImpl_ISD) Schedule update received: accepted for WEST
#
# A fatal error has been detected by the Java Runtime Environment:
#
#  SIGSEGV (0xb) at pc=0x00006ba57aaa13f5, pid=30410, tid=47880104463680
#
# JRE version: 6.0_26-b03
# Java VM: Java HotSpot(TM) 64-Bit Server VM (20.1-b02 mixed mode linux-amd64 compressed oops)
# Problematic frame:
# J  com.splwg.mwm.domain.admin.appointmentBookingGroup.SchedulerReadABGAlgComp_Impl.generateAppointmentList(Lcom/splwg/mwm/domain/admin/appointmentBookingGroup/AppointmentBookingGroup;Lcom/splwg/base/api/datatypes/Date;)V
#
# An error report file with more information is saved as:
# /a01/prod/mwmprod/hs_err_pid30410.log
#
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp

 

# A fatal error has been detected by the Java Runtime Environment:
#
#  SIGSEGV (0xb) at pc=0x00002aceae97f43a, pid=6724, tid=47067544172864
#
# JRE version: 6.0_45-b06
# Java VM: Java HotSpot(TM) 64-Bit Server VM (20.45-b01 mixed mode linux-amd64 compressed oops)
# Problematic frame:
# J  com.splwg.base.api.datatypes.DateTime.staticCreateCalendar()Ljava/util/GregorianCalendar;
#
# An error report file with more information is saved as:
# /a01/prod/mwmprod/hs_err_pid6724.log
#
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp

 

Cause

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