Printer Not Activated, Error Code -41 (Doc ID 1682020.1)

Last updated on JUNE 16, 2017

Applies to:

Oracle Insurance Compliance Forms Tracker - Version 6.8 and later
Information in this document applies to any platform.

Symptoms

Customer upgraded the Production environment to 6.8.1.5. They are now having problems with the print driver in production.  It shows an error message for printer not activated with error code -41. Tracker Users are getting this pop up message for each attachment included in the filing for the FS generation. This happens for any activity that involves a conversion into PDF. User can click on OK button on the message box, but it keeps this error message for any attachment being converted into PDF. The good thing is it generates after user clicks on the OK button in each of the pop up messages. But this is annoying and it did not happen when they tried it in their test environment using Tracker 6.8.1.5.

Changes

 Upgraded to Tracker 6.8.1.5 release.

Cause

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