Need to Understand the Payment Center Search Results (Doc ID 1682322.1)

Last updated on JULY 10, 2014

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Payment Center Search results are not showing the appropriate icons.

Scenario

The business users are looking at the documentation and their understanding based on the documentation is that if a payment is removed from BRM (without allocating to any account), then on subsequent inquiries it will show with the icon and message that it is no longer available. The expectation is to not just get a message that nothing was found. The documentation supports what they are expecting.

There result is as following :

Actual

Screenshot1

Expected

Screenshot2

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms