Using Checkout to avoid the - "This record cannot be updated" Message When saving an article (Doc ID 1682433.1)

Last updated on MARCH 28, 2017

Applies to:

Oracle Knowledge - Version 8.5.1 and later
Information in this document applies to any platform.

Symptoms

When a user is editing an article, if the article is updated before changes are checked in they will receive this error message: "This record cannot be updated."

There are two possible causes: 1) It is locked or being updated by another user. 2) It is not the latest version, another user has updated the article in the time that the user started editing the article.

Changes

To avoid this issue Oracle Knowledge has a checkin and checkout feature.  This will prevent users from editing articles being working on by another user.  But if the article is checked out it also has to be remembered to be checked in.  Users do have the ability to clear a checkout from another user.

Cause

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