Schedule job service failed due to problem loading PM settings for user "xxx" (Doc ID 1682663.1)

Last updated on JUNE 23, 2014

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.3 SP2 and later
Information in this document applies to any platform.


On : 8.3 SP2 version, P6 Scheduled Services and Pre-R8.x Job Services

Schedule job service is failing in both ASAP and schedule.


Error is log.no_key in application

P6Webaccess.html got error:

ERROR ?:? Problem loading PM settings for user "xxx". Some settings may revert to defaults.

the blob to be decoded is an invalid format near position xxx


The issue can be reproduced at will with the following steps:
1. Login P6 web
2. Select Project -> Project Schedule Service
3. Select a schedule job -> Run as service

The issue has the following business impact:
Due to this issue, users cannot get successfully complete schedule.


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