Point of Service (POS) Displays 'Unexpected Exception' When Accessing Electronic Journal in Network Offline Mode

(Doc ID 1682910.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1 and later
Information in this document applies to any platform.


Oracle Retail Point of Service (POS) 14.0.1 displays an 'Unexpected Exception' when accessing the e-Journal in offline mode.

Steps to Reproduce:

  1. Start POS in offline mode.
  2. Log in to Admin Menu with valid credentials.
  3. Click on e-Journal button.
  4. Press Enter button at Find Transaction screen.
  5. POS displays 'Unexpected Exception' error.



Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms