When Attempting to Execute an SMS Report, it fails with Error "Report server is not running. It needs to be restarted"

(Doc ID 1683436.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Communications Network Charging and Control - Version 4.3.0 and later
Oracle Solaris on SPARC (64-bit)

Symptoms

In all versions of Oracle Network Charing and Control (NCC), a problem can crop up when attempting to generate a Service Management Server (SMS) report from the SMS GUI.  The following error message may pop up:

Even after restarting the smsReportsDaemon, the error persists.

Cause

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