PLU on RMS-Generated Items That Have Upper- and Lowercase Alpha Characters Results in 'Item Not Found' Error (Doc ID 1683850.1)

Last updated on SEPTEMBER 15, 2015

Applies to:

Oracle Retail Point-of-Service - Version 13.4.1 and later
Information in this document applies to any platform.

Goal

Retail Merchandising System (RMS) items are created with item IDs that have numeric, uppercase alpha, and lowercase alpha combinations (for example, '1000Freight').   These items are imported into Oracle Retail Back Office (ORBO) via Data Import (DIMP).  After this process completes, the Item ID in the AS_ITM table shows as '1000Freight'.

If, however, we enter '1000Freight' from the Sell Item screen in Point of Service (POS), an 'Item not found' error appears.  If the item is imported using '1000FREIGHT' as the ID, then price lookup (PLU) will succeed, and the item will appear on the Sell Item screen.  Why is this?
 

Solution

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