'Internal Error' when trying to open HTML CRFs in RDC Onsite 5.0.x (Doc ID 1684249.1)

Last updated on FEBRUARY 17, 2023

Applies to:

Symptoms

i.

RDC Onsite 5.0.x : unable to open HTML CRFs => get the following error :

Error
The data entry window has encountered an unexpected error and will shut down.
If the problem recurs, please report the following information for diagnostic
purposes:
Log code xxxxx, internal error.

ii.

The generated '.dump' file for the above log code (located in 'opapps50\log' on the middle tier) contains the following error :

Exception Details:weblogic.jdbc.wrapper.Blob_oracle_sql_BLOB cannot be cast to oracle.sql.BLOB
java.lang.ClassCastException: weblogic.jdbc.wrapper.Blob_oracle_sql_BLOB cannot be cast to oracle.sql.BLOB
    at weblogic.jdbc.wrapper.ResultSet_oracle_jdbc_driver_OracleResultSetImpl.getBLOB(Unknown Source)
    at oracle.pharma.rdc.de.service.cps.ContentProviderService.writeBlobToStream(ContentProviderService.java:313)
    at oracle.pharma.rdc.de.service.cps.ContentProviderService.getCrf(ContentProviderService.java:202)
    at oracle.pharma.rdc.de.service.cps.ContentProviderService.processCommand(ContentProviderService.java:98)
    at oracle.pharma.rdc.de.servlet.RuntimeController.doPost(RuntimeController.java:543)
    at oracle.pharma.rdc.de.servlet.RuntimeController.doGet(RuntimeController.java:818)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
    at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
    at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
    at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119)
    at java.security.AccessController.doPrivileged(Native Method)
    at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315)
    at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:442)
    at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103)
    at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:171)
    at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:139)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsFilter.java:27)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3730)
    at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3696)
    at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
    at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
    at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2273)
    at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2179)
    at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1490)
    at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
    at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.