Getting 'ORA-12154: TNS:could not resolve service name' Logging into OFSA 4.5 BC, PA, TP or RM (Doc ID 1684320.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Risk Manager - Version 4.5.39 to 4.5.41
Oracle Financial Data Manager - Version 4.5.39 to 4.5.41
Oracle Transfer Pricing - Version 4.5.39 to 4.5.41
Oracle Profitability Manager - Version 4.5.39 to 4.5.41
Information in this document applies to any platform.
Oracle Financial Services Applications (OFSA)
Note: All OFSA 4.5 products have reached sustaining support.

Symptoms

For Oracle Financial Services Applications (OFSA) 4.5, you cannot connect to the database using Oracle Balance & Control (BC), Performance Analyzer (PA), Transfer Pricing (TP), or Risk Manager (RM).  When you try to log into the application, you get the following error:

(203105) Oracle drv_oci error:

OCI Function:      [0] - olon(), orlon()
Oracle Error:        [12154] - ORA-12154: TNS:could not resolve service name

Driver Fundtion:   drv_oci::Connect()

The error prevents you from opening and using BC, PA, TP and RM.

You can log into the Financial Data Manager Administration application successfully.  If you try copying the working tnsnames.ora from C:\orant\net80\admin to C:\orawin\network\admin, the error still occurs.

Cause

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