Email Addresses of Group Members Do Not Match Real Email Address (Doc ID 1900170.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

 
In Convergence's Corporate Address Book, when a group is selected, the right panel shows the email address of the group and the group members, but the displayed email addresses of the group members are not their email address.  It is rather the login (uid@domain) of all members which is displayed.

The issue can be reproduced with the following steps:

  1. Log in to Convergence
  2. Go to the Address book
  3. Select the Group section of the Corporate directory
  4. Choose of the existing groups where eg. there are members which have an email address firstname.lastname@domain.com

The email address of the group member  is shown as <uid>@<domain> instead.

Eg.

The group called 'testgroup', has the following members :

Convergence shows this member's email address as testuser00001@uk.sun.com, as can be seen in the screenshot below :

Cause

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