"Invalid Header" Error Collecting POP Mail From an External Account

(Doc ID 1900400.1)

Last updated on MAY 02, 2017

Applies to:

Oracle Communications Convergence - Version 1.0 and later
Information in this document applies to any platform.


When using Options -> External Accounts -> New Account to try to set up POP collection from another account, on the last step when Convergence tries to collect the mail it shows an error dialog and fails to download the messages:


The following is a screenshot of how this error appears within the context of setting up the account:


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