AIA Orders Face ERR_TRANS_ALREADY_OPEN When BRM is Restarted (Doc ID 1900737.1)

Last updated on JUNE 21, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 24-December-2015***

Symptoms

On : BRM 7.5.0.4.0 version, integrated with Siebel using AIA PIP 11.4

Issue :

JCA Adapter throws error ERR_TRANS_ALREADY_OPEN when communicating with BRM

Scenario:

*  Setup involves Siebel-AIA-BRM
*  On production system it was observed that AIA orders would fail with the said error when there was a restart of the BRM server.
*  See error snippet below :

 

Changes

 

Cause

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