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Adjustment Failed with "The existing positive bill due is becoming negative" when Total Due + Taxes Is Greater than Total Due (Doc ID 1900935.1)

Last updated on SEPTEMBER 11, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

In a BRM bill adjustment scenario, the application failed with "The existing positive bill due is becoming negative" error message when "Total Due + Taxes" is greater than "Total Due".

When trying to deactivate taxes from the Input Flist, by setting the appropriate flag field to "No Taxes Calculation", BRM still calculates taxes.

Scenario

1. Taxes are calculated for each event and it is 16% :

    Item 1   Total 58    Charge 50   Tax 8
    Item 2   Total 58    Charge 50   Tax 8

    Bill A     Total 116 

2. A payment of 100 is applied on Bill A, therefore :

    Due : 16  (Item 1 is closed – fully paid, and Item 2 is partially paid – due is 16)

The user wants to apply an adjustment of 5 to the bill, but there was the error: "The existing positive bill due is becoming negative"

Cause

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