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Issue When CC&B Generates An Account Id Which Is A Duplicate Of The Old Legacy Account Id Used At The SA Level (Doc ID 1903227.1)

Last updated on OCTOBER 21, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.


 When a payment arrives, the payment upload process will look for the legacy account if a new CC&B account does not exist. This may cause the payment to be applied against the wrong account.


 As a possible solution (deemed incorrect; see the Solution section below) the customer wants to keep legacy accounts as ACCT_ID in the CC&B production.


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