My Oracle Support Banner

Synching customer in redo mode did not Execute Automatically in oms.automation (Doc ID 1904510.1)

Last updated on JUNE 01, 2018

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 to 7.2.2 [Release 7.2]
Information in this document applies to any platform.

Symptoms

The revision order was accepted by OSM and a compensation plan was created and sync of the customer was executed in redo mode, the issue occurred in syncing customer flow and was stopped at SyncCustomerSIEntryPoint, the task was not assigned to osm-automation and we can see the following error in the OSM  log:

Error on line 3309 column 2242
  SXXP0003: Error reported by XML parser: The prefix "sord" for element
  "sord:SalesOrderLine" is not bound.
<21-Mar-2014 2:24:56,138 CDT PM> <WARN> <SyncCustomerEntryPointTask.SyncCustomerEntryPointBean> <ExecuteThread: '11' for queue: 'oms.automation'> <Attempting to clean up references to bad EJB references>
<Mar 21, 2014 2:24:56 PM CDT> <Warning> <oms> <BEA-000000> <SyncCustomerEntryPointTask.SyncCustomerEntryPointBean: Attempting to clean up references to bad EJB references>
<21-Mar-2014 2:24:56,138 CDT PM> <ERROR> <automation.AutomationDispatcher> <ExecuteThread: '11' for queue: 'oms.automation'> <Failed to execute plugin[/automation/plugin/internal/task/OracleComms_OSM_O2A_COMSOM_SimpleSolution/2.0.1.0.0/SyncCustomerEntryPointTask/do_redo_undo] due to com.mslv.oms.automation.AutomationException: Unsupported source class[class javax.xml.transform.sax.SAXSource] org.xml.sax.SAXParseException: The prefix "sord" for element "sord:SalesOrderLine" is not bound.>
com.mslv.oms.automation.AutomationException: com.mslv.oms.automation.AutomationException: Unsupported source class[class javax.xml.transform.sax.SAXSource] org.xml.sax.SAXParseException: The prefix "sord" for element "sord:SalesOrderLine" is not bound.
        at com.mslv.oms.automation.plugin.AutomationEventHandlerImpl.a(Unknown Source)
        at com.mslv.oms.automation.plugin.AutomationEventHandlerImpl.processMessage(Unknown Source)
        at com.mslv.oms.automation.AutomationDispatcher.onLocalMessage(Unknown Source)
        at oracle.communications.ordermanagement.cluster.message.a.a(Unknown Source)
        at oracle.communications.ordermanagement.cluster.message.impl.a.a(Unkno

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.