CIS 4.6 - "No Mappings found. If you expected mappings, please check your Inform adapter documentation for reasons why mappings were not retrieved" Error In the CentralAdmin Create Sync Connection Wizard (Doc ID 1906664.1)

Last updated on MARCH 07, 2016

Applies to:

Oracle Health Sciences CIS - Version 4.6.1.3 and later
Information in this document applies to any platform.

Symptoms

After selecting an Inform trial in the CIS CentralAdmin "Create Sync Connection" wizard, the message "No Mappings found. If you expected mappings, please check your Inform adapter documentation for reasons why mappings were not retrieved" (in red) appears and the Mappings list box stays empty.

- Nothing pertaining to CIS CentralAdmin appears in the CIS or Inform Adapter event logs.

- The count of the PFEX_TRANSACTIONXML table in the Inform application server is 0.

- The Inform app server event log shows an InformServerAdapterService (ISA) error similar to the following every 5 minutes:

Event Type:    Error
Event Source:    InFormServerAdapterService
Description:
2014-07-11 14:41:32,283 [5232] ERROR .InFormAdapter.ServerAdapter.Service.ServerAdapterService .InFormAdapter.Framework.Common.Resources.InFormAdapterException: Trial Connection for trial <TRIAL NAME> was not found.
   at .InFormAdapter.ServerAdapter.Service.ServerAdapter.GetDSNServerName(String dsnName) in D:\InformAdapter\ServerAdapter\Service\ServerAdapter.cs:line 137
   at .InFormAdapter.ServerAdapter.Service.ServerAdapter.GetTrialList() in D:\InformAdapter\ServerAdapter\Service\ServerAdapter.cs:line 204
   at .InFormAdapter.ServerAdapter.Service.ServerAdapterService.UpdateCaches(UpdateCacheProcDel worker, XmlNode trialThreadPool) in D:\InformAdapter\ServerAdapter\Service\ServerAdapterService.cs:line 167
   at .InFormAdapter.Serve

 

Cause

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