Cannot Start Agile Services Error " (Doc ID 1906939.1)

Last updated on AUGUST 08, 2017

Applies to:

Oracle Agile Product Portfolio Management - Version 9.3.3.0 and later
Information in this document applies to any platform.
***Checked for relevance on 04-Jan-2016***

Symptoms

On : 9.3.3.0 version, Folders, Files & Attachments

When attempting to start the Agile server
the following error occurs.

ERROR
-----------------------
Your environment has been set.
AgileAuthenticationProviderImpl.initialize
log4j:WARN No appenders could be found for logger (com.agile.util.sql.OracleConnectionImpl).
log4j:WARN Please initialize the log4j system properly.
java.sql.SQLRecoverableException: IO Error: The Network Adapter could not establish the connection
    at oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:458)
    at oracle.jdbc.driver.PhysicalConnection.<init>(PhysicalConnection.java:546)
    at oracle.jdbc.driver.T4CConnection.<init>(T4CConnection.java:236)
    at oracle.jdbc.driver.T4CDriverExtension.getConnection(T4CDriverExtension.java:32)
    at oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:521)
    at oracle.jdbc.pool.OracleDataSource.getPhysicalConnection(OracleDataSource.java:280)

.
.
.
Caused by: oracle.net.ns.NetException: The Network Adapter could not establish the connection
    at oracle.net.nt.ConnStrategy.execute(ConnStrategy.java:392)
    at oracle.net.resolver.AddrResolution.resolveAndExecute(AddrResolution.java:434)
    at oracle.net.ns.NSProtocol.establishConnection(NSProtocol.java:687)
    at oracle.net.ns.NSProtocol.connect(NSProtocol.java:247)
    at oracle.jdbc.driver.T4CConnection.connect(T4CConnection.java:1102)
    at oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:320)
    ... 59 more
Caused by: java.net.ConnectException: Connection refused
    at java.net.PlainSocketImpl.socketConnect(Native Method)
    at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:339)
    at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200)
    at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
    at java.net.Socket.connect(Socket.java:579)
    at oracle.net.nt.TcpNTAdapter.connect(TcpNTAdapter.java:150)
    at oracle.net.nt.ConnOption.connect(ConnOption.java:133)
    at oracle.net.nt.ConnStrategy.execute(ConnStrategy.java:370)
    ... 64 more
java.sql.SQLRecoverableException: IO Error: The Network Adapter could not establish the connection

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Start Agile server


Cause

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