Warning Messages When Launching Customer Center From Web Page

(Doc ID 1907371.1)

Last updated on JUNE 09, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.5.0]
Information in this document applies to any platform.
Checked for relevance on 09-Jun-2016.


On : version, Customer Center Web Start

When Customer Center from Web Page gets launched, it is first looking for Java 1.5 in the JNLP. According to the documentation ,Customer Center needs to run with Java 1.7, the user changed the JNLP to use version 1.7. But it gives warning messages when it starts. 

In order to be compatible with future versions of Java 1.7, this needs to be fixed. These warnings will eventually turn into the application not running.

Warning Message Box:

1. On a Solaris server where IBM HTTP Server is in place, install Java 1.7.0_45 (tried with both 32bit and 64bit)
2. Deploy Customer Center to a web page so that it can be downloaded and run via Java Web Start.
3. Update java version to 1.7* in CustomerCenter_en.jnlp, 3plibs\ohj.jnlp, and 3plibs\orasoft.jnlp
4. Use Internet Explorer to click on the Customer Center JNLP link.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms