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7.0.3.1 - AGProc.exe Keeps Hanging On AG Service Bulk Report Print Post Upgrade from 5.1.3.4 (Doc ID 1907702.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 5.1.3.4 and later
Information in this document applies to any platform.

Symptoms

Oracle Life Sciences Argus Safety 7.0.3.1 - AGProc.exe is currently hanging on AG Service Bulk Report Print

AGProc.exe does not seem to get closed hence stops the entire Bulk Report Print service.

We can see in the task manager that AGProc.exe stays on the list with a useage of 69 mb.


Navigation / Replication Path:

1. Setup Bulk Report Print Ag service
2. Schedule a CIOMS report for print
3. Check Bulk Print (shows pending)


Changes

 Recent upgrade from 5.1.3.4 to 7.0.3.1

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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