Logout Does Not Actually Log The User Out When User Originally Logged Into Demantra Via OAM

(Doc ID 1907936.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Demantra Predictive Trade Planning - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Technical

ACTUAL BEHAVIOR
---------------
Logout does not actually log the user out when user originally logged into Demantra via OAM

A user would log into Demantra via OAM, when he clicks on logout on the Collaborative Workbench, he will get the OAM screen that he's logged out successfully, but if he tries log back into Demantra, the system will say that he has already logged in.
The ExternalLogoutURL is populated but doesn't seem to work.

EXPECTED BEHAVIOR
-----------------------
Expect user to be logged out from Demantra

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Demantra Collaborator Workbench 
2. Logout
3. Try to login again, get the message
This user already logged in
Back to login


 

Cause

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