IM Processes Keeps Auto-Restarting (Doc ID 1908292.1)

Last updated on AUGUST 31, 2017

Applies to:

Oracle Communications Instant Messaging Server - Version 9.0.1.4.0 and later
Information in this document applies to any platform.

Symptoms

IM 9p5 in 3 node server pool

Noticing that one out of the 3 IM servers in the pool is auto restarting, users complaining about disconnects.

/gcs/app/mail/im90/default/log$ ps -ef |grep java
imsadmin  1652   920   0   Jun 12 ?          84:35 /usr/jdk/latest/bin/java -Dlogdir=/gcs/app/mail/im90/default/log -Djava.awt.hea
imsadmin  8378   920   0 17:01:31 ?        1686:47 /gcs/app/mail/jdk1.7.0_40/bin/sparcv9/java -Xms22528m -XX:+DisableExplicitGC -X  <=== IM server restart
imsadmin 16034   920   0   Jun 19 ?         452:14 /gcs/app/mail/jdk1.7.0_40/bin/sparcv9/java -Xms2048m -verbose:gc -XX:+PrintGCTi


iim_wd.log:

  

Cause

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