Users Are Unable to Create RTVs Even Though Vendor Is Allowed for Returns

(Doc ID 1910125.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Store Inventory Management - Version 13.2.4 and later
Information in this document applies to any platform.


In Oracle Retail Store Inventory Management (SIM) 13.2.4, users are unable to initiate a Return to Vendor (RTV), even though the 'Returns Allowed' indicator is set to 'Yes' for the vendor.

For both ST_CRT_PO_IND and ST_RETURNS_ALLOWED indicators, 'Returns Allowed' is set to 'Yes'.   The 'Store Create PO indicator' is set to 'No'.  Why is the user not able to create an RTV?


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