Error: "The Plugin Version Is Incompatible And Hence Use An Older Version Of The Plugin." When Importing Project Metrics from EnterpriseTrack to Excel (Doc ID 1910818.1)

Last updated on APRIL 20, 2017

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 7.0 and later
Instantis EnterpriseTrack - Version 7.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to import Project Metrics from Instantis to Excel, the following error occurs.

ERROR
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The Plugin version is incompatible and hence use an older version of the Plugin.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into the application
2. Select a Project - Import/Export
3. Select Export Metrics Data to Microsoft Excel
4. Save as a File
5. Open Excel
6. Select Add-Ins - Instantis - Metrics - Import from Instantis
7. Select the file saved in Step #4
8. Error received

Cause

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