Checklist Items Selection Not Getting Saved (Doc ID 1911022.1)

Last updated on JULY 30, 2014

Applies to:

Oracle Communications MetaSolv Solution - Version 48.0.0 and later
Information in this document applies to any platform.

Symptoms

Problem Observed :


In the work queue manager window, any new information that is entered or any existing information that is changed in any one of the tabs present at the bottom of the tasks section, the updates are not retained when the user navigates between the tabs. 

For example: when a user checks the checklist items in the 'checklist' tab, moves to another tab, then comes back to the checklist tab, all the items that the user checked are cleared off. 

 

MSS VERSION

====================
6.2.1

Steps To Replicate
=====================
1-Open the Work Q manager.
2-Click on a task and see the Checklist items in the Checklist tab , Check one/more than one .
3-Browse to another tab.
4-Come back to the checklist tab and the selection is gone .
5-If I check the item and move to another task(not another tab)( i.e basically refreshing) then the selection is retained even when I switch the tabs after that.







Cause

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