MetaSolv Solution dual/multiple monitor configuration problem - Missing various right-click pop-up menu items

(Doc ID 1911313.1)

Last updated on SEPTEMBER 25, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

When running MetaSolv Solution in a dual/multiple monitor configuration, various right-click pop-up menu items are missing.  The behavior occurs when the primary monitory is configured to the top or right side and the application running/displayed on the secondary monitor.  Comparison application image examples of missing right-click pop-up menu items are provided below.

NOTE: The behavior does NOT occur when the primary monitor is configured to the bottom or left side regardless if the application is running/displayed on the primary or secondary monitor.

 

Example dual/multiple monitor configuration

 

Example of missing "Assign Connection" menu item when attempting to make an equipment assignment in Connection Design

 

Example of complete menu

 

Example of multiple missing menu items when right-clicking on actual equipment to perform desired function (Edit, Move, Copy, Cross-Connect, etc)

 

Example of complete menu

 

Cause

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