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Apptrack License Error While Starting CCB Application Server (Doc ID 1911387.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Utilities Framework - Version 2.0.5 and later
Oracle Utilities Customer Care and Billing - Version 2.2.0.0 to 2.4.0.2.0 [Release 2.2 to 2.4]
Information in this document applies to any platform.

Goal

**Examples provided in this article do not represent real life personal/confidential information. Please use proper values to your businees.**
**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework

After a OS patching activity when we are starting our CCB Apps server we are getting below error while trying to set CCB environment using splenviron.sh command:

$ CCB
Creating aliases
shm (index) missing
ASLM: A shared memory area used by Apptrack licensing has been corrupted
or deleted, and your system will need to be rebooted before this
application can run.
Version ................ (SPLVERSION) : V2.2.0
Database Type ............... (SPLDB) : oracle
ORACLE_SID ............. (ORACLE_SID) :CCB
NLS_LANG ................. (NLS_LANG) : AMERICAN_AMERICA.UTF8
Environment Name ....... (SPLENVIRON) : CCB
Environment Code Directory (SPLEBASE) : /<DIRECTORY>/ccb/CCB
App Output Dir - Logs ... (SPLOUTPUT) : /<DIRECTORY>/ccboutput/CCB
Build Directory .......... (SPLBUILD) : /<DIRECTORY>/ccb/CCB/cobol/build
Runtime Directory .......... (SPLRUN) : /<DIRECTORY>/ccb/CCB/runtime
Creating aliases

Please suggest.
 

Solution

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In this Document
Goal
Solution


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