startOrderByKeyRequest XML API Error; nullError Code 39990:Miscellaneous Error: Value [CUST_ACCT_NBR] with length of 20 exceeds the maximum length of 12 for the column ALLTEL_BILLING_NUMBER in table ASAP.CIRCUIT (Doc ID 1911806.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

The startOrderByKeyRequest XML API method throws the following exception for PSR orders having an ASAP.CUST_ACCT.CUST_ACCT_NBR value greater that 12 characters.  Note that the ASAP.CIRCUIT.ALLTEL_BILLING_NUMBER is defined as as VARCHAR2(12) whereas the ASAP.CUST_ACCT.CUST_ACCT_NBR column is defined as VARCHAR2(20).



ERROR RESPONSE
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BUSINESS IMPACT
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Due to this issue, the startOrderByKeyRequest XML API method cannot be invoked for PSR orders related to Customer Account Numbers having a value greater than 12 characters where a circuit shell will be created which is dependent on the ordered item types.


WORKAROUND
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Open the PSR order in the GUI and click the "Finish Order" link. This will create the circuit shell record.

Cause

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