Issue With Customer Center Patch 18725989 : On "Change Account/Service Status" Screen, "Account/service" Drop Down Is Empty

(Doc ID 1912453.1)

Last updated on AUGUST 04, 2014

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On BRM 7.5PS6 patch 18725989, Under the "Change Account/Service status" screen, "Account/service" drop down is empty where as it should have "Account number" to choose and close the account.

Steps to reproduce:

1. Create an account without any plan/service.
2. Go to summary page and click "Account Status" link.
3. In "Change Account/Service status" screen, "Account/service" drop down is empty where as it should have "Account number" to choose and close the account.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms