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Issue With Customer Center Patch 18725989 : On "Change Account/Service Status" Screen, "Account/service" Drop Down Is Empty (Doc ID 1912453.1)

Last updated on AUGUST 04, 2014

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On BRM 7.5PS6 patch 18725989, Under the "Change Account/Service status" screen, "Account/service" drop down is empty where as it should have "Account number" to choose and close the account.

Steps to reproduce:

1. Create an account without any plan/service.
2. Go to summary page and click "Account Status" link.
3. In "Change Account/Service status" screen, "Account/service" drop down is empty where as it should have "Account number" to choose and close the account.

Cause

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In this Document
Symptoms
Cause
Solution
References


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