Issue With Customer Center Patch 18725989 : On "Change Account/Service Status" Screen, "Account/service" Drop Down Is Empty
(Doc ID 1912453.1)
Last updated on MARCH 21, 2019
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]Information in this document applies to any platform.
Symptoms
On BRM 7.5PS6 <Patch 18725989>, Under the "Change Account/Service status" screen, "Account/service" drop down is empty where as it should have "Account number" to choose and close the account.
Steps to reproduce:
1. Create an account without any plan/service.
2. Go to summary page and click "Account Status" link.
3. In "Change Account/Service status" screen, "Account/service" drop down is empty where as it should have "Account number" to choose and close the account.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |