Agile 9.3.3 Web Client connection fails with 'java.lang.NullPointerException' (Doc ID 1912655.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 9.3.3.0 version, Web client (PC)

When attempting to connect via Web Client the following error occurs.

Customer using Safari

ERROR
-----------------------
java.lang.NullPointerException
at com.agile.ui.pcm.common.ObjectUtils.getCoBrandingImage(ObjectUtils.java:6243)
at jsp_servlet._default.__login_45_cms._jspService(__login_45_cms.java:886)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:242)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:216)
Truncated. see log file for complete stacktrace
;2014-07-28 09:49:06,369> <ActionServlet:ERROR> Exception occurred while processing request
java.lang.NullPointerException
at com.agile.ui.pcm.common.ObjectUtils.getCoBrandingImage(ObjectUtils.java:6243)
at jsp_servlet._default.__logined._jspService(__logined.java:422)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
error messages in the Managed Server Logs.

<2014-07-28 09:47:51,372> <PCExtractTask:ERROR> Caught the following exception
com.agile.admin.client.value.AdminException: Node 1 does not exist in the cache. It may have been deleted already.
at com.agile.admin.server.ADictionary.getNodeByID(ADictionary.java:221)
at com.agile.acs.PCExtractTask.tmpProcessWS(PCExtractTask.java:1358)
at com.agile.acs.PCExtractTask.tmpExtractionProcess(PCExtractTask.java:774)

 OK connecting to Java Client

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms