MetaSolv Solution Drop-down Listbox Problem Running in Dual/Multiple Monitor Environment (Doc ID 1912741.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

Many of the application's data window drop-down menu items (listbox) are NOT displayed directly below the field when running the MetaSolv Solution client in a dual/multiple monitor environment.  The behavior occurs when the primary monitor is configured on the left and the application is running/displayed on the secondary monitor (right).  In this configuration the listbox values are actually displayed on the primary monitor even though the application is running on the secondary monitor.

NOTE 1: The behavior does NOT occur when the primary monitor is configured on the left and the application is running/displayed on the primary monitor.

NOTE 2: The behavior does NOT occur when the primary monitor is configured on the right regardless of which monitor the application is running/displayed.

NOTE 3: The behavior only affects listboxes in PowerBuilder data windows. It does NOT affect listboxes of embedded browser windows like ASR, LSR, PSR Ordering Dialog, etc which use Internet Explorer technology.

 

Image of example Dual/Mulitple monitor configuration where problem exists

Cause

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