Agile User Are Not Receiving Email Notification Error: Can't send command to SMTP host (Doc ID 1913173.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to send emails outside Agile PLM the following error occurs.
 [ERROR] [ Actual Exception : Can't send command to SMTP host]
 [ERROR] [Email Notification Subsystem> Exception while sending email.
Sending internal emails works

Cause

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