BILLING Unable To Generate Closing Bill For SA Stopped On The 1st Day Of Bill Cycle (Doc ID 1914540.1)

Last updated on SEPTEMBER 22, 2022

Applies to:

Symptoms

If a bill segment in error ( no meter read is available yet) is generated for the current bill cycle and the SA is stopped afterwards while processing back-dated requests,
If the SA stop date is equivalent to the 1st date of the Bill Cycle, BILLING is unable to handle the scenario.

It is able to handle Stopped SAs w/ Stop Dates after the 1st day of the bill cycle.
It is able to handle Stopped SAs on the 1st day of the cycle if there was no bill segment in error beforehand.

BILLING should be able to handle the above scenario as well possibly by first deleting the bill segment in error if the SA is already stopped on the date it covers and continuing as normal w/ the generation of bill segments.

Cause

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