CCB SP Shows The Meter Is OFF But Issued An ‘M-MRCYC’ FA For A Start Service (Doc ID 1914553.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

On : 2.3.1 version, MM - Meter Management

ACTUAL BEHAVIOR
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SA type’s Start Stop Field Work algorithm SA/SP Field Work Creation is creating a near meter read schedule FA (FA type set to the Field Activity Type for Meter Read algorithm parameter) for a back-to-back situation even if the SP’s state does not match the SP's desired state for Meter Read algorithm parameter.

EXPECTED BEHAVIOR
-----------------------
Back-to-back and SP’s state does not match SP's desired state parameter.
A new FA should be created based on the SP’s Field Activity Type Profile.
In this scenario, FA Type for Customer Event Start/Stop and SP Field Condition Device Installed, Off, SP Conn.

Test Case 2: Back-to-back and SP’s state matches SP's desired state parameter.
A near meter read schedule FA should be created.

Test Case 3: No back-to-back
Create an SP using the SP type above and ensure that it references a Service Cycle.
Setup an active SA for an account in the SP above.
Turn off the meter on the SP.
Stop the SA.
Start a new service on the same SP. Pick a start date that is close to a service cycle schedule of the Service Cycle referenced by the SP and at least X days after the stop date of the first SA, where X is the Back-to-Back Threshold Days parameter of SA/SP Field Work
Creation algorithm.
No near meter read schedule FA should be created.
A new FA should be created based on the SP’s Field Activity Type Profile. In this scenario,
FA Type for Customer Event Start/Stop and SP Field Condition Device Installed, Off, SP Conn.


STEPS
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The issue can be reproduced at will with the following steps:
1. Ensure that SA type is using SA/SP Field Work Creation algorithm for Start Stop Field
Work system event.
2. Ensure that SP type is metered and it references the appropriate Field Activity Type Profile.
3. Create an SP using the SP type above and ensure that it references a Service Cycle.
4. Setup an active SA for an account in the SP above.
5. Turn off the meter on the SP. Keep the SA active.
6. Start a new service on the same SP. Pick a start date that is close to a service cycle schedule of the Service Cycle referenced by the SP.
7. Notice that a near meter read schedule FA with FA type set to the SA/SP Field Work Creation algorithm’s Field Activity Type for Meter Read parameter is created.

Cause

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