My Oracle Support Banner

Orders Stuck In "In Progress" State In ASAP, Not Reaching JNEP With Error StringIndexOutOfBoundsException (Doc ID 1915089.1)

Last updated on SEPTEMBER 03, 2018

Applies to:

Oracle Communications ASAP - Version 7.2.0 and later
Information in this document applies to any platform.

Symptoms

Orders are stuck in the "In Progress" state in ASAP. Any type of work orders remain stuck in ASAP Exalogic environment.

The following error was observed in the JNEP diag file.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.