"ORA-00060: Deadlock Detected" Error in SIM While Processing POS Transactions That Contain Serialized and Non-Serialized Items (Doc ID 1916129.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle Retail Store Inventory Management - Version 13.2.5 to 13.2.8 [Release 13.2]
Information in this document applies to any platform.

Symptoms

In Store Inventory Management (SIM) 13.2.x, we find that when the incoming Point-Of-Service (POS) transaction contains both serialized and non-serialized items, the transaction is only partially processed in SIM.  The remaining items on the transaction fail with the following error:

 

Steps to Reproduce:

  1. Create a POS transaction containing some serialized and some non-serialized items.
  2. When the message is processed, note that the transaction is processed partially (i.e., only a few items from Step 1 - both serial and non-serial items).
  3. Observe that the message fails with "ORA-00060: deadlock detected while waiting for resourceError in update stockables procedure" while trying to process the remaining itemserror_msg column.

Cause

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