OFSAA User Interface Hangs or Freezes After Creating 30+ Data Filters
Last updated on JUNE 28, 2017
Applies to:Oracle Financial Services Analytical Applications Infrastructure - Version 7.3 to 220.127.116.11.0 [Release 7]
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)
In Oracle Financial Services Analytical Applications (OFSAA), when you create 30+ Data Filters in Master Maintenance > Filters, the user interface hangs or freezes. The issue does not always occur at the same point. In one instance, you can create 30 Data Filters before the interface hangs. In another case, you can create 40 Data Filters before the interface freezes. However, the interface always hangs at a certain point when creating a large quantity of filters.
Errors may appear in the following logs in connection with this issue:
Web server fsapps.log:
[25-07-14 11:03:19 AM] ~ DEBUG ~ FSAPPS ~ [COMMONAPP] Error failed to get connection from DBConnectionFactory
[25-07-14 11:03:19 AM] ~ DEBUG ~ FSAPPS ~ [COMMONAPP] Infodom :<infodom>
[25-07-14 11:03:19 AM] ~ DEBUG ~ FSAPPS ~ java.lang.NullPointerException
Web server FUSIONSUBSYSTEMSService.log:
[FUSIONSUBSYSTEMS] Jul 25,14 11:02:27 : [CONNECTIONS]Getting tomcat connection from pool
[FUSIONSUBSYSTEMS] Jul 25,14 11:02:37 : [CONNECTIONS]
org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot get a connection, pool error Timeout waiting for idle object
You can resolve the issue after re-starting the Tomcat / Weblogic / Websphere web server but the issue delays the setup of data filters.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms