Priority Callbacks Cannot Be Assigned To a User (Doc ID 1918502.1)

Last updated on AUGUST 19, 2014

Applies to:

Oracle Utilities Network Management System - Version 1.11.0.4 and later
Oracle Network Management for Utilities - DMS - Version 1.11.0.4 and later
Information in this document applies to any platform.

Goal

When you log in, you can see a list of callbacks.  You go to ---> Assign Callbacks... then click the checkbox for your username in the "Include Priority Calls" column, but get an error popup that says "Priority callbacks cannot be assigned to this user".  Where can users be set to have this action be allowed?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms