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Convergence Printing And Preview Show "This Message Has Been Successfully Decrypted" (Doc ID 1919028.1)

Last updated on SEPTEMBER 19, 2019

Applies to:

Oracle Communications Convergence - Version 3.0 and later
Information in this document applies to any platform.

Symptoms

We upgraded to Convergence 3 this past weekend.

Since the upgrade, we have noticed that when some users either print or view their file in the print preview, some emails show the following under the BCC field:

This message has been successfully decrypted.
This message cannot be opened it was encrypted and but couldn't be decrypted.
This message digital signature has been verified.
This message message digital verification has failed.

Also, there is a small rectangle, which, when hovered over it, displays "Show/Hide Security Information".

We do not have S/MIME configured for use on this Convergence server.

An example of what is being seen:

Cause

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In this Document
Symptoms
Cause
Solution


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