Web Service Call Fails When Trying To Use Log An Issue Via Forms Management

(Doc ID 1919353.1)

Last updated on AUGUST 01, 2017

Applies to:

Oracle Utilities Customer Self Service - Version 2.1.0 to 2.2.0.0.0 [Release 2.1 to 2.2]
Information in this document applies to any platform.

Symptoms

When accessing the following pages in OUCSS:

Forms Management > Log an Issue or Forms List

Details > Account Documents

...OUCSS throws an error message in the UI (DCA-40012 Web Service Call Failed)

Changes

 

Cause

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