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Collections Actions Did Not Get Populated In UNIFIED_COLL_ACTION_IF_VIEW (Doc ID 1920041.1)

Last updated on MAY 03, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.5.0]
Information in this document applies to any platform.


On Oracle Communications Billing and Revenue Management(BRM) Applications, it was observed that the Collections actions did not get populated in UNIFIED_COLL_ACTION_IF_VIEW on a multi-schema setup.

Details :

The setup contains a BRM 7.5 PS8 and PS9 multi-schema environment integrates with Siebel via AIA.
In an end-to-end testing, below are what have been found:
    -- When collections ran in primary schema, COLL_ACTION_IF_VIEW got populated with all the data, but UNIFIED_COLL_ACTION_IF_VIEW did not get populated with any data.
    -- When collections ran in secondary schema, UNIFIED_COLL_ACTION_IF_VIEW got populated with all the data, but COLL_ACTION_IF_VIEW did not get populated with any data.

AIA always checked data in UNIFIED_COLL_ACTION_IF_VIEW to send the collections info to Siebel CRM. That is, AIA only picked the collections actions data populated in UNIFIED_COLL_ACTION_IF_VIEW. But for collection actions generated in  primary schema, the data was populated in COLL_ACTION_IF_VIEW, hence when accounts in primary schema entered collections, AIA could not send the actions data to CRM.

Question :

How to resolve this issue?


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